Gaston Charbonneau Floral Ltd. recognizes the importance of protecting your personal information. Our privacy policy (the “Policy”) is intended to describe how we collect, use, and disclose your personal information when you use our website, and what your rights are in this regard.
This Policy does not apply to third-party websites, including those accessible through links that may be found on our website. If you visit a third-party website, it will have its own policies which we encourage you to review before submitting your personal information, if applicable.
What is “personal information”?
“Personal information” refers to any information about an individual that allows them to be identified, directly or indirectly. This may include your name, email address, phone number, date of birth, and financial information (including banking and credit card details).
Your business contact details, such as your title, email address, business address, or telephone number, are considered publicly available personal information.
What personal information do we collect?
When you use our website, we may collect the following personal information:
In all cases, we strive to limit the amount of personal information we collect to what is strictly necessary for the purposes described in the “Why do we use your personal information?” section. We do not knowingly collect personal information from minors.
Do we collect information through cookies?
When you browse our website, we collect certain information through cookies and other tracking technologies (collectively referred to as “cookies”).
Cookies are small text files containing a unique identification number that are automatically placed on a visitor’s computer. Session cookies track information during an open session and are only temporarily stored in your computer’s memory. Persistent cookies are placed on a visitor’s computer until they expire or are deleted by the visitor.
The cookies we use do not collect information that personally identifies you but rather general information that we do not combine with your personal information.
We use essential and functional cookies to allow you to navigate our website, use its features, and personalize your browsing experience according to your preferences (e.g., language preference). You can choose to consent or not to some of these functional cookies when you access our site. However, if you refuse these cookies, your browsing experience may be affected.
We also use Google Analytics to collect information about how you use our website (e.g., the pages you visit most often and any error messages you may receive). This information is anonymous and used solely to improve the efficiency and functionality of our website. You may choose whether or not to consent to these cookies when visiting our website.
If you would like to learn more about cookies, we invite you to consult the website All About Cookies (available in English only), or to contact us as indicated in the “Contact” section.
How do we collect your personal information?
We collect your personal information directly from you with your consent when you contact us or fill out a form on our website. However, we may collect your personal information from third parties when you have given your consent or when permitted by law (e.g., government agencies, financial institutions, or other service providers).
How do we obtain your consent?
In general, we collect, use, and disclose your personal information only with your consent. However, in some cases, the law allows us to collect, use, or disclose your personal information without your consent (e.g., when we are required to disclose your information under a subpoena or court order).
By contacting us, voluntarily filling out a form with your personal information, and browsing our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you confirm that you have the necessary consent or authority to allow us to collect, use, and disclose such information in accordance with this Policy.
Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as indicated in the “Contact” section.
Why do we use your personal information?
In general, we use your personal information for the following purposes:
With whom do we share your personal information?
Your personal information is only accessible to our employees and agents whose duties require it. We may also share your personal information with third parties when required by law, or with service providers (e.g., our cloud hosting providers). In such cases, we take necessary steps to adequately protect your personal information by implementing specific contractual measures and limiting the sharing of your data.
Is your personal information disclosed outside of Quebec?
The personal information we collect is stored on secure servers, which may be located outside Quebec, including elsewhere in Canada. We may also share your personal information with business partners outside Quebec as part of service delivery. When your personal information is transferred outside Quebec, we conduct a privacy impact assessment and implement contractual safeguards to ensure its confidentiality.
How long do we retain your personal information?
We retain your personal information only as long as necessary for the purposes described in this Policy and to comply with our legal and regulatory obligations. After this period, your personal information will be securely destroyed or anonymized.
How do we protect the confidentiality of your personal information?
The personal information we collect is kept confidential in accordance with applicable laws. Additionally, if you choose to send us personal information by email or through a form on our website, we will use only the information necessary to respond to your message and follow up on it, while ensuring its confidentiality.
We also take reasonable organizational, technical, and physical security measures to protect your personal information against loss, theft, unauthorized access, use, or disclosure. For example, we restrict access to our offices and computer systems and raise awareness among our staff regarding the importance of information security and confidentiality.
What are your rights?
You have the following rights:
To exercise any of these rights, please contact us as indicated in the “Contact” section.
How to contact us?
If you would like to learn more about the protection of your personal information, exercise your rights, or file a complaint, please contact our Privacy Officer at:
Address: 500 rue Principale, Laval, QC H7X 1C6
Email: info@floral.ca
How do we update our Policy?
Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. While update notices may be provided, the posting of the revised Policy will be considered sufficient notice. Continued use of our website constitutes your acceptance of this Policy and any updates.
Last updated: May 19, 2025.
